Monitors, keyboard, and mouse not working? Unplug your laptop from the dock, then unplug the power from the dock itself. Wait five minutes and then plug them in in reverse order.

HEIC reset

Reset HEIF extension

To fix HEIF problems on Windows 10, use these steps:

  1. Open Settings.
  2. Click on Apps & features.
  3. Under the "Apps & features" section, select the HEIF Image Extensions item.
  4. Click the Advanced options.

  5. Click the reset button

Reset HEVC extension

To fix HEVC issues on Windows 10, use these steps:

  1. Open Settings.
  2. Click on Apps & features.
  3. Under the "Apps & features" section, select the HEVC Video Extensions from Device Manufacturer item.
  4. Click the Advanced options.

  5. Click the reset button
Creation date: 4/12/2021 2:30 PM (653720)      Updated: 4/12/2021 2:30 PM