Monitors, keyboard, and mouse not working? Unplug your laptop from the dock, then unplug the power from the dock itself. Wait five minutes and then plug them in in reverse order.

Setting up the Microsoft Authenticator App

Besides SMS (text message), you can also use the Microsoft Authenticator app as one of your security info methods. You aren't required to use the Microsoft Authenticator app, but it is another option. It can be especially useful when you need to log in from other countries where your cell phone plan doesn’t work if you reside in different countries during parts of the year.


Important: 

·        If you have set up the Microsoft Authenticator app on five different devices or if you've used five hardware tokens, you won't be able to set up a sixth one, and you might see the following error message:


·        You can't set up Microsoft Authenticator because you already have five authenticator apps or hardware tokens. Please contact your administrator to delete one of your authenticator apps or hardware tokens.


To set up the Microsoft Authenticator app

Sign into your work or school account and then go to your My Account portal.


Select Security info in the left menu or by using the link in the Security info pane. If you have already registered, you'll be prompted for two-factor verification. Then, select Add method in the Security info pane.



On the Add a method page, select Authenticator app from the list, and then select Add. 

On the Start by getting the app page, select Download now to download and install the Microsoft Authenticator app on your mobile device, and then select Next.


  • If your organization lets you choose a different method besides the authenticator app, you can select I want to set up a different method.


Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.


Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.



·        Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture in order to register with a QR code.



Return to the Set up your account page on your computer, and then select Next. The Scan the QR code page appears.


Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6.

 The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select Can't scan the QR code and manually enter the code and URL into the Microsoft Authenticator app.


Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.


Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.




Change your default security info method


If you want the authenticator app to be the default method used when you sign-in to your work or school account using two-factor verification or for password reset requests, you can set it from the Security info page.


To change your default security info method


On the Security info page, select Change next to the Default sign-in method information.


Choose Microsoft Authenticator - notification from the list of available methods. If you're not using the Microsoft Authenticator app, select the Authenticator app or hardware token option.


Select Confirm. The default method used for sign-in changes to the Microsoft Authenticator app.

Creation date: 2/14/2022 2:12 PM (400045)      Updated: 2/14/2022 2:12 PM
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Please do not report Junk, Spam or Phishing emails in the ticket system. Use the Report Message function in Microsoft Outlook. See this KB article for additional details: https://helpdesk.culver.org/KB/View/14591-easily-report-junk-phishing-and-spam-messages-to-microsoft-using-outlook