Setting up the Microsoft Authenticator App
Besides SMS (text message), you can also use the Microsoft Authenticator app as one of your security info methods. You aren't required to use the Microsoft Authenticator app, but it is another option. It can be especially useful when you need to log in from other countries where your cell phone plan doesn’t work if you reside in different countries during parts of the year.
Important:
· If you have set up the Microsoft Authenticator app on five different devices or if you've used five hardware tokens, you won't be able to set up a sixth one, and you might see the following error message:
· You can't set up Microsoft Authenticator because you already have five authenticator apps or hardware tokens. Please contact your administrator to delete one of your authenticator apps or hardware tokens.
To set up the Microsoft Authenticator app
Sign into your work or school account and then go to your My Account portal.
Select Security
info in the left menu or by using the link in the Security info pane.
If you have already registered, you'll be prompted for two-factor verification.
Then, select Add method in the Security info pane.
- If your organization lets you choose a different method besides the authenticator app, you can select I want to set up a different method.
· Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture in order to register with a QR code.
Return to the Set up your account page on your computer, and then select Next. The Scan the QR code page appears.
Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.
Change your default security info method
If you want the authenticator app to be the default method used when you sign-in to your work or school account using two-factor verification or for password reset requests, you can set it from the Security info page.
To change your default security info method
On the Security info page, select Change next to the Default sign-in method information.
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