Add Asset's to helpdesk system.
Helpdesk Kiosk Walkup Ticket Instructions (Culver IT Helpdesk - Helpdesk Kiosk Walkup Ticket Instructions - Knowledge base)
- Open Culver Helpdesk Kiosk on the Service Desk Kiosk computer. Note: We can lock this system down by IP so only specified IP addresses can access this webpage.
- User will input Name, Category, Subject, Service Tag, and Ticket Body, and submit.
- Ticket will be created in https://helpdesk.culver.org/ via the API connection.
- If ticket is related to laptop hardware issue, print it and tape it to laptop.
- Copy the Service Tag # into the Asset field.
- If student password is needed, obtain it from AD attribute 15.
- Make notes and add pictures into the ticket as necessary.
Assigning and Un-assigning Inventory (Culver IT Helpdesk - Assigning and Un-assigning Inventory - Knowledge base)
- During the Offboarding Process,search for all assets assigned to a person and unassign accordingly.
- Click “Assets” tab
- Click “Search”
- Click “Advanced”
- Select the assigned to user from the dropdown.
- During a hardware swap, be sure to unassign the item from the person and re-assign a new item.